Managed Infrastructure Case Study

The customer - is a medium sized logistics organization of over 150 vehicles based in Leicester that specialise in logistics warehousing, contract packaging, transport, freight forwarding, garage services and training.

The challenge The customer needs its critical IT systems available 24x7x365 to ensure its vehicles stay on the road. The critical systems need a guaranteed fix with maximum up time

The Solution - Keytech deployed a management gateway on site that monitors the infrastructures key components such as servers and network devices and reports on the key components of these systems. This is a 24x7x365 fully managed service that enables Keytech to proactively monitor and manage these devices to provide optimum performance and uptime. In the event of a problem Keytech would be notified automatically and attempt to resolve the problem remotely. If a resolution was not possible remotely then a consultant would be dispatched to attempt the recovery on site.

The Management Platform is a clientless based architecture that automates key processes, securely monitors the operating environment and provides around-the-clock management.

The service uses a state-of-the-art Management software platform that interfaces directly to each device under its control. The software watches key processes, performance and flags any potential issues to the management team. Monitored 24 hours a day, the Keytech service desk will be alerted of any potential incidents, allowing remedial action to be initiated to prevent downtime before it can affect services.

Limited

Continuous monitoring of systems, providing alerts that enable rapid identification of problems based on customer-defined threshold limits. All critical alerts can result in immediate customer notification. In most cases, Keytech will process the alert and have the ability to remotely resolve the problem without the client being aware there was ever an issue. Monitors networks, systems and applications, providing hourly, daily and weekly reports on key IT metrics, such as CPU, memory and disk. This enables rapid identification of potential problems (i.e., over-subscription) before they can impact the IT service.