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What is a managed IT Service Provider?

A managed IT services provider supplies businesses with information technology solutions in line with their budgetary requirements. IT services provided include: remote IT management and monitoring, data management, IT security, provision of IT resources and IT support services.
Typically, a business will enter into a contract with a managed IT service provider to fill certain needs that are met more cost-effectively by outsourcing than by purchasing and supporting via in-house resources.
This sort of arrangement makes good economic sense for both small and large companies, especially since managed services providers specialise in technologies that not all businesses have the resources to support.

Why Should I use managed IT support rather than traditional consulting services?

Traditional consulting services are reactive in nature, and therefore expensive. Keytech combines the best IT management tools and practices with exceptional customer service; we proactively monitor the health of your IT infrastructure and solve problems before they have a chance to impact on your business, and do it on an affordable, flat fee basis.

Will I receive the support I need remotely?

Currently we are able to solve over 90% of our customers’ managed IT services issues remotely. We believe so strongly in the value of our service that we offer a service guarantee. However, when necessary we have the resources to attend to your site in order to resolve any issue that cannot be rectified remotely.

We already have someone who helps us with our business IT, why should I invest in managed IT services?

At Keytech, we have found through years of experience of the IT services industry that many small businesses use a friend or part-time employee to manage their computer systems. However, these people often aren’t up-to-date with the latest technologies or solutions, move on to full time jobs, or are unavailable when you need them, resulting in a loss of productivity and bringing your business to a standstill. Keytech is an affordable provider of IT solutions that allows you to contact a qualified team of experts 24 hours a day, 7 days a week.

Surely IT services management is for large organisations?

Keytech’s managed IT services are suitable for organisations of all sizes; whether you have 3 or 3000 potential users for your internal IT systems, or you are an even larger business, we can cater for you. Larger businesses can also benefit from our project consulting and staff augmentation services.

How do Keytech services differ from my in-house IT support team?

Keytech combines the best IT management tools and practices with the highest levels of customer service backed by the resources of a complete IT team. Whether Keytech is complementing your existing IT support or your dedicated IT department, Keyetch will productively monitor and manage the health of your IT infrastructure, solving problems before they have an impact on your business.

Is my company the right size for managed IT services?

Keytech’s services are designed to scale for organisations of different sizes and with different requirements. Generally, our IT services are geared toward organizations with anywhere from 3 to 500 users.

Why does Keytech offer both on-site and remote services?

For over 20 years, Keytech has provided our unique brand of IT support services. We’ve learned that organisations get the most benefit from personalised and dependable on-site services; when combined with our 24x7x365 remote managed services, our approach is both affordable and comprehensive, offering our clients the best of both worlds.

Too often, businesses wait until a major problem arises before contacting their IT support provider, which almost always leads to costly emergency repairs and impulsive decisions. Keytech’s proactive managed IT services, featuring frequent on-site checkups, ongoing system evaluation, consultation and rapid response from certified experts who understand your infrastructure, is the best way to safeguard your network and keep your business running smoothly.

What if I have a problem outside business hours or over the weekend?

Keytech provides a range of comprehensive support services 24x7x365, which can be tailored to your exact requirements, or on a pay as you go basis.

Could Keytech specify, recommend or purchase hardware and software on my behalf?

We always offer unbiased recommendations; any such recommendations are always based on your specific business and operational requirements. Through our relationships with the industry’s leading hardware and software vendors we can guarantee the best possible pricing available.

What happens after I sign up to Keytech’s managed IT support services?

We start with a project kick-off meeting, where you’ll meet your support team. We then focus on learning all we can about your IT environment and infrastructure, tackling any initial projects and/or immediate problems. Once your IT infrastructure is stabilised and operating smoothly, we then move into the next phase of ongoing proactive management, consulting and support services.

What is cloud computing?

‘Cloud Computing’ is a term to describe users who subscribe to online software instead of businesses actually purchasing and installing it on their own computers. It is the same business model as people who use a web email service, except that cloud computing goes much further and includes daily computing activities. Cloud computing is where parts of or even entire business activities and hundreds of employees will run their computer tools as online hosted products. All of the processing work and file saving will be done ‘in the cloud’ over the Internet, and the users will plug into that cloud every day to do their work and access their systems.

What are the benefits of cloud computing?

Cloud hosting services prevent businesses from having to invest in hardware or install software on their devices.  Cloud services reduces maintenance and hardware upgrading needs, because the solutions are all Web-based. Even older computers can be used to access cloud services.

For mobile workers especially, cloud computing provides incredible flexibility: professionals can work from any computing device anywhere as long as they have access to the Web. It also makes collaboration easier, since distributed teams (or a combination of mobile workers and in-office staff) can work on shared information stored centrally in the cloud.

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