Support

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Meet The Team

Photo of Steve Critchley
Steve Critchley
Managing Director

Biographical Info

Steve joined Keytech as Managing Director in September 2011.  Previously he spent 26 years in the Newspaper and Media industry, latterly as the Circulation Director for NWN Media Ltd and prior to that almost 20 years with Newsquest.  He brings a wealth of experience and vision to the Keytech team.

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James Fagan
Operations Director

Biographical Info

James joined Keytech as a site based engineer in 1996 until becoming a company director in 2013. Throughout  James’s time with Keytech he has been an established member of the technical services team as well as working on all aspects of Service Delivery including building and developing the Servicedesk Team.

James has experience of all aspects of the business including time successfully spent in business development

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David Craig
Technical Operations Manager

Biographical Info

David has over 10 years’ experience in IT management and technical delivery. He has worked in and for many business sectors from public and private sectors through to government and military. David has been responsible for architecting and deploying global real-time solutions to cover over 140 counties. David is responsible for the Technical Operations and the senior technical team within Keytech and brings a wealth of knowledge and  experience to the team.

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Andrew Pilkington
Principal Consultant

Biographical Info

Andrew has 25 years’ experience of architecting,  supporting and development of IT solutions.  Andrew is responsible for evaluating and designing technology and managed services to assist Keytech’s customers in meeting their strategic IT goals and business plans.

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Barry Abernethy
Program Manager

Biographical Info

Barry has been working in Computer support and services for over 25 years providing IT support and Program/Project Management. As a Prince II practitioner he brings the experience and disciplines to ensure Keytech deliver projects both on time and within the constraints defined.

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Yvonne Isherwood
Service Delivery Manager

Biographical Info

Yvonne is responsible for managing the Technical Department.  She is also an accomplished  Service Level Manager with over 15 years’ experience in delivering to agreed service levels. An ITIL accredited individual who ensures the highest possible quality of service is delivered at all times.

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Briony Jackson
Management Accountant

Biographical Info

Briony leads the Finance Department. She has been with Keytech since March 2012 and is responsible for all accounts functions within the business. With a strong background working in Accountancy practice, Briony has the ambition and capability to assist in driving Keytech forward.

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Samantha Howard
Business Development Manager

Biographical Info

A successful 18 year career in major accounts and management gives Samantha the experience and perspective to support and develop customers as they transition their business infrastructure and employees into a managed services environment. Putting the customer at the heart of everything she does, Samantha brings strong communication skills, efficiency and a sense of humour to a traditionally dry environment helping her win, keep and grow our customer base over the past four years.

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Michael Palmer
Senior Consultant

Biographical Info

Michael has around 30 years’ experience in the I.T industry and joined the Keytech team in 1994. Michael initially specialised in Novell products and has now fully diversified into virtualisation technologies, specialising in VMWare.

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Ben Pike
3rd Line Support Technician

Biographical Info

Ben worked as an IT administrator for over 5 years supporting various systems, from Windows to Linux. Ben joined Keytech in 2013 and worked as a member of the service desk team. Ben was responsible for dealing with the day to day support activities on the service desk. After gaining valuable experience and passing several technical exams Ben is now a member of the senior technical team offering third line support.

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David Small
3rd Line Support Technician

Biographical Info

David Joined Keytech in 2012 and works as a member of the service desk team. David is responsible for dealing with the day to day support activities on the service desk, specialising in Network and Firewall issues.

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Steve Birch
IT Support Technician

Biographical Info

A technical person who has a diverse amount of experience in different IT Industries including – Health care, Property, Education, Automotive and Construction.
Over 10 years specialising in SME client, server and infrastructure solutions design on Microsoft platforms.

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Graeme Hunter
Field Service Engineer

Biographical Info

Since joining Keytech nearly 20 years ago Graeme has been responsible for all Field Service needs for both new and existing customers. Covering the whole of Keytech’s customer base throughout the country. Graeme covers all aspects of Servers,w Desktop, Printing, Comms etc. for both new installs, updates and repairs.

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Paul Bennett
IT Support Technician

Biographical Info

Paul Joined Keytech in 2016 and works as a member of the service desk team.
Paul is responsible for dealing with the day to day support activities on the service desk, Paul has over 20 yrs experience working in telecoms & IT on both service desk and as an engineer.

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Rhys Gillingham
IT Support Technician

Biographical Info

Rhys joined Keytech as an IT Support Technician in 2016. Previously he spent 5 years in IT working similar roles for other companies, including Fujitsu. Working with a variety of technologies from Avaya Voice to Zyxel Routers to varying degrees and coming to us with a refined understanding of business process models such as ITIL and ISO, Rhys has quickly and smoothly settled in to his new role supporting Keytech’s customers, in a professional manner.

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Paul Walmsley
IT Support Technician

Biographical Info

Paul Joined Keytech in 2016 and has over 10 years’ experience supporting SMB as well as corporate level IT systems and users.

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Megan Dixon
IT Support Technician

Biographical Info

Megan Joined Keytech in 2016 and works as a member of the service desk team. Megan is responsible for dealing with the day to day support activities on the service desk, and has 5 years’ experience working in Similar roles for other Companies.

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Vicky Lockie
IT Service Desk Manager

Biographical Info

Vicky joined Keytech in 2016 and brings over 6 years’ experience working to ITIL standards for 1st & 2nd line support with Management within IT Service Delivery.
Vicky is responsible for the day to day management of the Keytech Service Desk Team.

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Christian Gorgees
IT Support Technician

Biographical Info

Chris has worked in the IT industry for over 5 years and began his IT career by volunteering for a nearby technology company to gain valuable experience in the industry. Chris realised that supporting networks and end users was where his talents laid, not just in the solution but also working with the end user, helping them to understand the problems they were facing. Chris excels in customer service results and is a strong member of the help desk team at Keytech.

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Adrian Beck
IT Support Technician

Biographical Info

Adrian has 9 years experience working as an IT technician supporting large enterprise businesses as well as SMBs. He has worked for companies such as BT & Ricoh and has a wealth of experience with the Microsoft platform and server environments. Adrian’s technical knowledge and drive to deliver excellent customer service make him a valued member of the Keytech team.

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Thomas Doran
IT Support Technician

Biographical Info

Tom joined Keytech in 2016 and brings 3 years of experience working as a second line support technician, looking after multiple SMB customers using varying Microsoft technologies.

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Photo of Alpesh Panchal
Alpesh Panchal
3rd Line Support Technician

Biographical Info

Alpesh joined Keytech in 2017 as a member of the Professional Services Department. Alpesh has over 6 years experience supporting small to medium sized businesses. Prior to joining Keytech Alpesh worked in Abu Dhabi as an IT Manager for a major exhibition venue.

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