Managed IT Support Services

 Benefits of Outsourcing IT Support

By engaging the services of Keytech to manage your IT support service gives your company the opportunity to relieve the pressure on often overworked staff. This in turn maximises both performances and productivity throughout the company by leaving your IT system in the more than capable hands of our experts who will deal with any problems as they arise. We offer all our clients full access to both a help desk and a hardware support service which ensures that all issues are resolved both quickly and effectively.

Our clients find there are many advantages to complementing the work of their current IT staff by outsourcing their IT support, including:

  • Round-the-clock access to dedicated remote support staff, with a wide range of specialist subjects
  • Eased pressure on current IT staff
  • National support
  • Reduced operating costs
  • Improved efficiency and productivity

What are the benefits of outsourcing my IT support to you?

There are numerous benefits you company will receive by engaging the services of Keytech and these are just a few of them. To start with all our customers have full access to the expertise of our specialists 24 hours a day, 7 days a week, 365 days of the year and always have the choice of either warranty or break-fix management. Our clients also find that other advantages of complementing their own IT staff by outsourcing support include reduced operating costs, national support, round the clock access to dedicated and highly experienced remote support specialists which a wide range of knowledge and much improved productivity and efficiency.

Keytech’s IT Support Services – Managed For You.

We offer our clients two distinct managed IT support services;
IT Help desk/service desk – This is a dedicated service that allows our remote support staff access to your IT system to fix any technical issues which are not hardware related.
Hardware support- A comprehensive set of specialist support services which are tailor made to suit the needs of each individual customer. We support all mainstream servers as well as laptops, PC’s and printers.  Specialist equipment can be included in this option subject to review and approval.

Why should I choose Keytech when there are so many outsourcing companies?

A very good question that cannot be answered in one sentence. To start with we have built up our reputation over time by making good on our promises and delivery the services our clients require time after time. A company is only as good as its workforce and we believe we have the best team available. The experience and knowledge of our employees, coupled with their wealth of specialist know how makes them true professionals in their field. The fact we tailor make every package specifically to the needs of every customer is another big asset to you, we never assume all clients have the same systems and the same requirements.

Is there anyone I can speak to for more information?

There certainly is. Simply call 01942 311 150 and one of our knowledgeable and friendly staff will be happy to answer and questions or queries you may have. Alternatively, we have an online enquiry form which takes seconds to fill in and we’ll get in touch with you.

At Keytech, we offer clients access to both a helpdesk and hardware support services to make sure all of their issues are resolved quickly and effectively.

Customers have access to our specialists’ expertise 24/7, 365 days a year and have the choice between warranty or break-fix management.