At Keytech, the experts on our dedicated IT helpdesk (also known as a Service Desk) understand how productivity and performance can be disrupted by downtime and technical problems.
That’s why we offer vital, comprehensive and cost-effective advice, guidance and support that will help get your IT systems back up and running as quickly and effectively as possible.
To find out more about our IT helpdesk, get in touch with our specialists by calling 01942 311 150 or completing our online enquiry form.
Benefits of Keytech’s Helpdesk
Our IT helpdesk offers businesses of all sizes a range of advantages, including:
- An improvement of service levels through the use of industry-standard service methodology that ensures best practice
- Out-of-hours assistance without the need to employ more staff
- Removing the burden of operational day-to-day support from current IT staff
- Access to multi-skilled experts who are based in a remote call centre, allowing for additional protection in the event of a local incident that makes access to the business’s resources impossible
- Optional remote management and monitoring service, which provides remote monitoring and repair of critical systems 24/7.
- Improved business continuity
- Improved efficiency
- Reduced operating costs
Keytech’s IT Helpdesk Services
Keytech’s IT service desk covers the following:
- Technical support service to cover key products and applications Dedicated or shared solutions
- Incident resolution within agreed timescales
- Call logging, contact validation and progress monitoring
- Problem management
- Change management
- Warranty or break-fix management
- Remote support
- Real-time reporting and regular call reporting and analysis
- Service provision – 24 hours a day, 365 days a year