Managed Infrastructure

The Sentinel Managed Infrastructure service helps remotely monitor and manage a clients' IT assets (servers, network devices, systems and applications) reducing an organisations support and operational costs by monitoring key IT assets, processes, thresholds and performance levels, alerting on any potential issues. The Keytech service desk is alerted of any potential incidents, allowing remedial action to be initiated and scheduled to prevent downtime before it can affect services.

The service provides:

Alerting - Continuous monitoring of your complete IT environment, providing alerts that enable rapid identification and remediation of issues or problems.

Asset and Compliance Management - Infrastructure asset reporting tracks IT assets by IP address, node name and software image for capacity planning, maintenance and regulatory purposes.

Performance - Monitors server, networks, systems and applications, providing hourly, daily and weekly reports on key IT metrics, such as CPU, memory and disk. This enables rapid identification of potential problems (i.e., over-utilisation) before they can impact the IT service.

Security - Focuses on internal security for predominantly Windows environments including four critical components that could affect business operations:

• Intrusion monitoring - "who did what to whom" data summaries provide a basis for audit trails
• Real time vulnerability scanning - for more than 2000 different vulnerabilities and nine reports ideal for compliance, including "open ports" and "discovered Windows users and services", among others
• Patch assessment and management - five reports that identify where patches are needed by device, server or desktop, by bulletin or by Microsoft product, such as Internet Explorer. Automated patch deployment can be selected for servers, desktops and laptops.
• Firewall monitoring - real time monitoring of firewall availability and critical events

Keytech Managed Infrastructure Service is ideal for clients:

• who require remote management of their IT resources
• who need to avoid crisis situations through a preventative approach to IT maintenance
• who has limited IT staff and budgetary resources
• who are interested in improving the consistency and discipline of IT operation (best practices)
• who want to reduce the risk of data loss, virus attacks and security breaches
• who wish to gain additional time for their internal IT staff by outsourcing mundane operational activities
• who have a rapidly expanding network infrastructures

Contact Keytech

For more information about the range of managed infrastructures available from Keytech, or to speak to a business information technology expert about how a managed infrastrucutre could benefit your business, call 01706 897100 or e-mail us and we will get back to you.