IT Service Desk

The Keytech Service Desk is focused on offering vital help and advice from technical experts, focused on delivering "first call fix" incident resolution via comprehensive, cost effective dedicated or shared support service.

This cost-effective service provides:

• Technical support service to cover key products and applications
• Dedicated or shared solutions
• Incident resolution within agreed time scales
• Call logging, contact validation and progress monitoring
• Problem management
• Change management
• Warranty or break-fix management
• Remote support
• Real time reporting and regular call reporting and analysis
• Service provision - 24 hours a day, 365 days a year.

Features and Benefits

• Improve service levels - Use of industry standard service methodology (ITIL). Best practises
• Scalable service - Ability to handle increase in calls through busy periods
• Extends the operating day - Use of a remote Service Desk can add vital out-of-hours support - without having to provision more staff.
• Focus on Strategic Projects - removes operational day to day support burden from the IT operation. Ability to focus on business improvement and projects.
• Remote call centre - Allows additional protection in the event of an inability to access site/resources of main business following a local incident for any reason.
• Access to more Skills - Keytech has a number of support staff with different skill sets that can be called on to assist with IT implementations, saving organisation the need to employ additional resources
• Remote Management and Monitoring. Optional service that provides remote 24 X 7 X365 monitoring and remediation of critical systems and services

Contact Keytech

For more information about the range of IT service desk solutions available at Keytech, or to speak to a business information technology expert about how service desk support could benefit your business, call 01706 897100 or e-mail us and we will get back to you.