Case Studies

Symphony Group Ltd

The Client

Symphony Group Ltd – Manufacturing

Symphony is the UK’s largest privately owned manufacturer of fitted kitchen, fitted bedroom and fitted bathroom furniture with a turnover exceeding £130 million and over 1000 employees. Its customers include private developers, social housing providers and independent retailers throughout the UK and abroad.

Symphony offers this broad range of customers an unrivalled portfolio of brands including Gallery, Koncept, Kubix, Aquadi and Urbano offering complete ranges of furniture and accessories for every project. Symphony pride themselves on this diverse product range which is backed up by cutting edge manufacturing techniques and outstanding service delivery to its customers.

www.symphony-group.co.uk

The Problem

Symphony is renowned for its first class customer service to ensure it maintains its competitive edge. In order to achieve this they use state of the art, highly resilient IT systems that are fully supported by the hardware vendors and are replaced every 4 years. It is this re-investment cycle that has allowed Symphony to maintain impressive up-time statistics for its entire IT infrastructure, which in turn has enabled the business to drive additional growth across its customer base.

The Solution

Keytech has worked closely with Symphony for over 15 years providing a mix of support and managed services. This includes an onsite help desk team of 6 staff, managed and monitored Server for over 160 servers, fully managed disk to disk backup and managed Firewall services across multiple sites.

Keytech provide these services using best of breed products from leading vendors. The Server and VMware estate are managed and monitored using N-able software, the backups use Veeam for both on and offsite images and the firewalls are managed using Checkpoint enterprise class software.

Over the past 12 months Symphony has completed a comprehensive hardware re-fresh of the backend systems and Keytech Consultants have been closely involved in this project; which was delivered on time and on budget

As part of the refresh, N-Series Storage was replaced with an IBM XIV and 4 physical ESX hosts were replaced with 8 IBM X Series Servers; both storage and servers have given additional capacity to support business growth over the next 4 years. At the same time, the version of VMWare was upgraded from 4.1 to 5.1, which was completed with minimal downtime for the 160 plus virtual servers. The project also included an Active Directory upgrade from version 2008 to 2008R2 of Microsoft Domain and included the deployment of new hardware for these DC’s across the client’s 4 sites.

Contact Us

Keytech, 3 Smithy Court, Wigan WN3 6PS

Head Office: 01942 311 150

Service Desk: 01942 311 151

Email: info@keytech.co.uk

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