The availability and performance of your IT Infrastructure , whether on-premises or in the cloud is critical to business success. Keytech have been providing infrastructure monitoring and management services for over 25 years via our dedicated Network Operations Center.
Keytech use a combination of on-site probes and agents that constantly monitor the status of the IT infrastructure, checking for issues such as:
- Performance or capacity problems
- Hardware health
- Critical events
- Service status
- Application availability and response time
Any detected issue is compared to a defined policy or threshold and an alert is generated to warn the Network Operations Center (NOC) of a suspected issue. An email or SMS alert is sent to the appropriate resource (including the customer or end user if required) and a ticket logged in the Keytech Service Desk system for issue tracking and escalation.
With the appropriate access and security in place, Keytech are also able to remotely manage any incident, in many cases proactively resolving the issue before the business is impacted.
This technology also allows improved efficiency by automating many IT services and routine tasks enabling the customer to do more with less.
What our clients say...
Keytech provides comprehensive project management and technical expertise from design to implementation. NCC chooses to work collaboratively with Keytech in order to ensure services are delivered efficiently and effectively whilst maintaining the knowledge within their teams. Keytech‘s technical expertise and interaction enables the success of their projects to be delivered on time in a professional manner.
We have been working with Keytech for several years. Even though they are at the other side of the country we have always been confident of and received the highest quality services. This has resulted in our recently contracting with Keytech to completely overhaul our IT systems and we look forward to working with Keytech for many more years to come.
Keytech shows a great deal of commitment and invests a large amount of time to get projects off the ground and see them through to conclusion. Their time invested in planning projects is the key to their successful outcomes. All in all we have found their project management and technical expertise first class.
Keytech always achieves cut-through. They’re fast, reliable, and their collaborative approach means they’ve quickly become an extension of our own team