Monitoring
The availability and performance of your IT Infrastructure , whether on-premises or in the cloud is critical to business success. Keytech have been providing infrastructure monitoring and management services for over 25 years via our dedicated Network Operations Center.
Keytech use a combination of on-site probes and agents that constantly monitor the status of the IT infrastructure, checking for issues such as:
- Performance or capacity problems
- Hardware health
- Critical events
- Service status
- Application availability and response time
Any detected issue is compared to a defined policy or threshold and an alert is generated to warn the Network Operations Center (NOC) of a suspected issue. An email or SMS alert is sent to the appropriate resource (including the customer or end user if required) and a ticket logged in the Keytech Service Desk system for issue tracking and escalation.
With the appropriate access and security in place, Keytech are also able to remotely manage any incident, in many cases proactively resolving the issue before the business is impacted.
This technology also allows improved efficiency by automating many IT services and routine tasks enabling the customer to do more with less.
FREE TRIAL
If you'd like a free trial of our monitoring software, please click below, fill in your details and one of our team will be in touch to arrange your free trial
FREE TRIAL
FREE DEMO
If you'd like a free demo of our monitoring software, please click below, fill in your details and one of our team will be in touch to arrange your free demonstration
FREE DEMO
