Service Desk Support
Keytech’s Service Desk support packages have been developed to be flexible, to meet the needs of growing customer requirements.
Our fully manned technical service desk is available to support our customer environment from end user level, through to having the ability to fully managed their IT infrastructure.
More and more customers are running 24 x 7 x 365 as well as customers needing the ability to offer international support, therefore by having our own UK Based Technical support team we have the ability to meet our customer’s needs.
Whether it is true remote support needed, or dedicated technical resource physically at a customer’s site our experience and flexibility allows us to:
Prime Time & 24 x 7 x 365
Keytech Service Desk is manned 24 x 7 x 365. We understand that each customer’s business hours can be different, therefore we have the ability to be truly flexible to meet our customer support needs.
Remote or On Site
Keytech has the ability to offer a true remote support solution with a single point of contact for your end users. Our technical resource can also be utilised to provide a true on site support solution.
Pay as You Go Support
Each customer’s support requirements may differ due to their individual set up of IT. Therefore a flexible pay as you go support option is available.
Technical & Strategic Consultancy
Keytech’s technical consultants are available to offer additional support to our customers’ on site IT departments. We can design and build entire IT Infrastructures from start to finish, working within a business to work towards an IT strategy designed around what our customer business needs. We offer truly independent advice on all aspects of IT, or to simply assess and help plan for our customers’ future IT requirements.
What our clients say...
Keytech provides comprehensive project management and technical expertise from design to implementation. NCC chooses to work collaboratively with Keytech in order to ensure services are delivered efficiently and effectively whilst maintaining the knowledge within their teams. Keytech‘s technical expertise and interaction enables the success of their projects to be delivered on time in a professional manner.
We have been working with Keytech for several years. Even though they are at the other side of the country we have always been confident of and received the highest quality services. This has resulted in our recently contracting with Keytech to completely overhaul our IT systems and we look forward to working with Keytech for many more years to come.
Keytech shows a great deal of commitment and invests a large amount of time to get projects off the ground and see them through to conclusion. Their time invested in planning projects is the key to their successful outcomes. All in all we have found their project management and technical expertise first class.
Keytech always achieves cut-through. They’re fast, reliable, and their collaborative approach means they’ve quickly become an extension of our own team